Understanding Your Bill
We want you to understand your monthly statement and know how you are being charged for natural gas. If you still have questions, please contact our customer service team Monday-Friday, 8:00am-4:30pm at 888-933-9743 or firstname.lastname@example.org.
Therm. A therm is a unit of heating value equal to 100,000 British Thermal Units (BTUs). Since natural gas meters measure the volume of natural gas consumed in cubic feet, the Heat Content Adjustment (BTU Factor) is used to determine how much heat, in therms, is contained in the volume of natural gas consumed.
Metered Use. The difference between the previous and current meter readings in CCFs (hundred cubic feet).
Actual Use. Metered Use multiplied by the therm factor (adjusts gas volumes for heat content and delivery pressure if applicable). The heat content corrects for variances in the heating capacity of natural gas, and the adjustment varies monthly. The higher the heat content, the lower the volume of natural gas needed to provide the same heating. The pressure correction adjusts for variances in the amount of natural gas measured by different types of meters due to pressure difference in the natural gas delivered to a service.
Estimated Bills “E”. GMG makes every attempt to obtain a meter reading each month. If no read is obtained, your bill will be estimated based on past consumption.
Late Fees / Due Date. GMG will assess a late fee on unpaid balances greater than $10.00. The late fee is 1.5 percent monthly, or $1.00 whichever is greater.
Facility Fee. A fixed monthly charge for certain overhead costs (maintenance of facilities, metering, billing, etc.) The Facility Fee is charged monthly regardless of natural gas use.
Distribution Charge. A charge per therm for the cost to deliver natural gas through our pipeline distribution system. This charge does not include the cost of gas.
Cost of Gas. A charge per therm for the total cost paid by DNG to purchase and transport natural gas. The Cost of Gas is adjusted on a monthly basis.